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How We Handle Your Information

We collect and protect the details you share when you open an account, fund your wallet through bKash, Nagad or Rocket, and play on our platform. This policy explains what we gather, how we use it, and your rights around your personal information.

Account securityPayment data protectionDevice informationCookie useUser rights
BD Games How We Handle Your Information
DATA SAFEGUARDS

How We Protect Your Information

We encrypt your login credentials, payment details and session data using industry-standard SSL protocols. Your bKash, Nagad and Rocket transaction records are stored separately from your gameplay history and accessed only when you request a withdrawal or when we need to verify a deposit. We review access logs regularly to catch unauthorised attempts and update our security measures as new threats emerge.

Encryption

Every page on our site runs over HTTPS, so your login, deposit amounts and withdrawal requests are encrypted in transit. We use secure hashing for passwords and tokenise payment data to limit exposure.

Cookie Management

We set session cookies to keep you logged in, preference cookies to remember your language, and analytics cookies to track which games you play. You can disable non-essential cookies in your browser settings without losing access.

Data Retention

We keep your account records, transaction history and gameplay logs as long as your account is open and for a period afterward to meet regulatory obligations. Once that period ends, we delete or anonymise the data.

Your Rights

You can request a copy of your data, ask us to correct errors, or submit a deletion request if you close your account. Contact our support team and we will walk you through the verification steps.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review, correct or delete the information we hold, or if you have questions about how we handle your account data, contact us through any of the channels below. Our team will respond within a reasonable timeframe and guide you through the request process.

Email Support Send your data request or privacy question to our support email. Include your registered mobile number so we can verify your account and process your request securely.
Live Chat Open the chat widget in the bottom corner of any page. Our operators can answer general privacy questions and escalate formal data requests to the privacy team.
Account Settings Log into your account and navigate to the privacy section under settings. You can download a copy of your data, update your contact details, or submit a deletion request directly.

Privacy Policy FAQ

We collect your mobile number, full name, date of birth, and the bKash, Nagad or Rocket account you link for payments. We also log your device type, IP address and browser to secure your session.

We share transaction details with our payment processors to clear deposits and withdrawals. We do not sell your bKash, Nagad or Rocket account information to advertisers or unrelated third parties.

We retain your records for a defined period to satisfy audit, tax and regulatory requirements. After that window closes, we delete or anonymise your data so it can no longer identify you personally.

Yes. Log into your account, go to the privacy section under settings, and request a data export. We will prepare a file and send it to your registered email within a few business days.

We use session cookies to keep you logged in, preference cookies to remember language and settings, and analytics cookies to track game usage. You can disable analytics cookies in your browser without losing core functionality.

Email our support team or open a live chat and request account closure. We will verify your identity, close your account, and schedule your data for deletion according to our retention policy.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.